Frequently Asked Questions
Below are a few questions you may need answered. Please feel free to give us a call or send a message if you have any additional questions!
What if a part needs to be ordered?
Even though we have our vans stocked with common parts, we may have to specialty order parts like, mainboards, gearcases, certain panels (etc.). But usually, parts arrive within 3-4 business days, and you will be notified as soon as we get them to get you back on the schedule as a priority!
What forms of payment do you accept?
We accept cash, credit/debit cards, and checks.
Do you offer same-day or emergency repairs?
Yes! We will try our best to accommodate same-day repairs with every service call at no charge. After hours service calls will be $25 more on diagnosis and labor. (8am-7pm) See our "pricing" page for more information!
Will I be given a time window for my appointment?
Yes! Your assigned technician will reach out the morning of your appointment to give a 2/3-hour window of their estimated time of arrival. Your tech will also follow up with you by call or text when they are on the way (usually about 30 minutes out)
How much do you charge for a service call?
Trip and diagnosis fee is a flat rate of $89.00. See our "pricing" page for more detailed information or click the button below!
What happens if my appliance can’t be fixed?
If a repair isn’t possible or isn’t cost-effective, we’ll let you know right away and guide you on the next best steps. We only recommend repairs that make financial sense.
Have a question?
Give us a call or, fill out the form to the right and we will reach out as soon as possible!
(984) 742-3689