Pricing and Policies
Welcome to our Pricing & Policies page. We believe in honest, upfront communication so you know exactly what to expect when working with us. Below you’ll find our full list of service policies, pricing guidelines, warranties, and customer responsibilities.
Pricing:
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Repair Trip and Diagnosis Fee: We charge a flat rate of $89.00 for the initial diagnostic visit. If additional visits are needed after that, a $55.00 trip fee will apply to each follow-up visit.
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Repair for each additional appliance: Diagnosis will be $35.00 (waive the trip fee)
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Parts: We source parts based on the best balance of quality and value. Our goal is to find the most reliable components at the lowest possible price to ensure an effective repair. Customers are responsible for the full cost of any required parts.​
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Labor: To ensure fair pricing, our labor rates are based on the specific repair needed. We’ll give you a clear estimate before any work begins.
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Dryer Vent Cleaning:
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$150.00 flat rate if we are not already on site for another repair (this will include trip fee)
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$75.00 flat rate if we are already on site for another repair
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Maintenance Program:​
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The first appliance service is $150, which includes the trip charge, each appliance after is an additional $50.
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If we're already in your home for a repair, any appliance can have maintenance done for $50.
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After Hours: Appointments scheduled outside of our regular business hours (8:00 AM – 7:00 PM Mon.-Fri. ) will incur an additional $25 fee, which will be added to both the trip charge and the labor charge.
Service Call and Diagnostic Fee Agreement:
We have a flat rate trip and diagnostic fee of $89.00. This includes a thorough diagnosis of your appliance and a detailed estimate for the parts and labor needed to restore it to factory working condition. We do not charge labor during the diagnostic visit if we’re unable to restore the unit to manufacturer standards. However, if we repair the unit on the diagnostic visit the customer will be responsible for trip and diagnostic fee, as well as any part and labor charges. Your technician will give you a quote and get your approval before starting any repairs after the diagnosis. Payment for service is due upon completion of service, prior to the technician’s departure. Some jobs may require a parts deposit equal to the cost of parts, before ordering any components. This ensures timely delivery and commitment to the repair.
Warrenty:
We provide a 90-day limited labor warranty that covers defects in our workmanship. If an issue arises due to how the original repair was performed, we will return and resolve it at no additional labor charge within that timeframe. If no defects are found, customer will be responsible for charge for trip and diagnostic fee. In cases where a part fails due to a manufacturer defect, our labor is covered for 30 days from the date of service. The part itself is protected under the manufacturer’s warranty, which typically ranges from 30 to 90 days, depending on the brand. Please note, this warranty does not cover additional or more extensive repairs, new or unrelated problems that may occur on the same appliance (even if they present similar symptoms), cosmetic issues, infestation, or incidental damages such as food spoilage or water damage. Our goal is to provide reliable repairs with transparency and fairness, and we encourage customers to contact us promptly if issues arise following a repair.
Cancellation Policy:
To help us operate efficiently and fairly, we kindly require a minimum of 24 hours’ notice for any cancellations or rescheduling. Appointments that are missed, canceled, or changed without this notice may incur a fee equal to the full service call charge, unless other arrangements have been made in advance.
Damage to the Surroundings Wavier:
You acknowledge that moving an appliance carries inherent risks, including potential damage to the unit itself and to the surrounding area—such as flooring, cabinetry, countertops, or other nearby structures. Our technician is not obligated to move the appliance. However, if they agree to do so as a courtesy, you agree to release and hold harmless both the technician and Blue Wave Appliance Repair LLC from any and all liability for damages that may occur as a result of this movement.
Working With Water Wavier:
Some appliances connect to your home’s plumbing, which carries a risk of leaks or flooding due to part failure or unforeseen issues. By allowing service to begin, you agree to hold Blue Wave Appliance Repair LLC harmless for any resulting damage, except in cases of proven gross negligence.
Waiver of Liability Due to Failed Cooling:
You acknowledge that refrigeration systems are complex and can fail unexpectedly — even after service — due to the nature of their components and diagnostic challenges. Such failures may result in food spoilage, inconvenience, and in commercial settings, potential revenue loss. By proceeding with service, you agree that Blue Wave Appliance Repair LLC is not responsible for these risks. You accept full responsibility and agree to hold Blue Wave Appliance Repair LLC, its employees, and agents harmless from any related damages, except in cases of clearly proven gross negligence.
Post-Repair Liability Waiver:
You acknowledge that Blue Wave Appliance Repair LLC, is not responsible for any unrelated issues that may arise after the completed repair. This includes future malfunctions or damages not directly caused by the work performed. Any additional issues will require a separate service and may incur additional charges.
Frequently Asked Questions About Pricing:
How long does a typical repair take?
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Most repairs are completed on the same day, depending on part availability and the complexity of the issue. We always aim for fast, efficient service without sacrificing quality.
Are parts included in the estimate?
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​Yes, if we know what parts are needed in advance, parts will be included in the estimate. If additional parts are discovered during the repair, we’ll always get your approval before moving forward.
Can I supply my own parts?
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In some cases, yes—but we strongly recommend using parts we source to ensure compatibility and warranty coverage. We can't guarantee or warranty parts we didn’t provide.
What happens if more issues are found during the repair?
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If we uncover additional problems, we’ll pause the repair and explain your options. No extra work is done without your approval, and you’re always in control of the cost.
Ready to book a service appointment?
Fill out the form to the left and someone will reach out shortly to answer any questions or to get you scheduled!